At TINE, we want you to feel confident taking your gear into the field. If your purchase is not right for you, eligible products may be returned within 30 days from the date of delivery.
After the 30-day return period has expired, we are no longer able to accept returns or issue refunds, except where required by applicable law or where a separate warranty applies.
You have 30 calendar days from the date your order is delivered to request a return.
To start a return, contact us at:
Please include your order number and the reason for your return. Our customer support team will provide you with the next steps and the appropriate return address.
Returns sent to us without first contacting our support team may experience delays in processing.
Because TINE products are designed to be tested and used in real-world conditions, reasonable testing during the 30-day trial period is permitted.
However, returned products must:
Normal signs of reasonable testing during the trial period will not automatically disqualify a return.
Products that are incomplete, heavily damaged through misuse, altered or returned outside the 30-day period may be refused or may not qualify for a full refund.
Unless the product arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.
TINE does not provide prepaid return labels for standard change-of-mind returns.
You are responsible for:
We strongly recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
TINE cannot be held responsible for return shipments that are lost or damaged before they reach our return facility.
We do not charge a restocking fee for eligible returns made in accordance with this policy.
Once your return has been delivered to our return facility, it will be inspected and processed.
If approved, your refund will be issued to the original payment method used for your order.
We aim to process approved refunds within 14 days after receiving and approving the returned goods.
Your bank, card issuer or payment provider may require additional time before the funds appear in your account. This processing time is outside of TINE’s control.
Original shipping charges, if any, are generally non-refundable unless the return results from an error by TINE or applicable law requires otherwise.
If you would like to exchange your product for a different model or color, contact:
Our team will confirm availability and explain the most appropriate exchange process.
Price differences between products or models may need to be paid or refunded as applicable.
Please inspect your order after delivery.
If you receive:
contact support@tinebuds.com as soon as possible.
Please include:
If we confirm that the issue resulted from a fulfillment error or covered product defect, we will provide an appropriate solution. Depending on the circumstances, this may include replacement, repair, refund or return shipping at our expense.
If you wish to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation after an order has entered processing or has been dispatched.
If the order has already shipped, you may need to wait until it arrives and then follow the normal return procedure.
If your order contains promotional products, including offers such as Buy 2 Get 1 Free or Buy 3 Get 2 Free, the value of the promotion may be recalculated when part of the qualifying order is returned.
Where returning products means the original promotion requirements are no longer satisfied, the value of any free or discounted promotional items may be deducted from the refund.
This prevents promotional items from being retained without the qualifying purchase.
A return under this 30-day policy is different from a warranty claim.
Where a customer purchased the optional TINE Lifetime Warranty, warranty claims are handled separately from the 30-day return process.
Warranty coverage does not automatically extend the standard 30-day refund period.
Questions about returns or refunds can be sent to:
