TINE works to get your order processed and on its way as quickly as possible.
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends, public holidays or during unusually busy sales periods may require additional processing time.
Once your order has shipped, you will receive a shipping confirmation containing tracking information when available.
Typical delivery estimates for U.S. orders are approximately 5–10 business days after dispatch.
Delivery estimates are not guaranteed delivery dates.
Actual transit times can be affected by factors outside our control, including:
carrier delays, severe weather, peak-season volume, customs processing, local delivery disruptions or incorrect delivery details.
Any delivery estimate displayed at checkout or in your shipping confirmation should therefore be treated as an estimate.
Where the website or checkout states that free shipping applies to your order, no standard shipping charge will be added for the applicable delivery method.
Any optional expedited or premium shipping services may carry an additional charge.
Where tracking is available, tracking details will be emailed after your order has been dispatched.
Please allow time for the carrier to register the first scan after you receive your tracking number.
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error after placing your order, contact:
as quickly as possible.
Once an order has been dispatched, we cannot guarantee that the destination can be changed.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
If your tracking information indicates that your shipment has stopped moving for an unusually long period, contact our support team.
We may ask you to first confirm the delivery address and check with household members, neighbors or the local carrier.
We will work with the shipping carrier where appropriate to investigate genuinely lost shipments.
If tracking shows that your package was delivered but you cannot locate it, please:
check around the delivery location, ask other household members or neighbors, and contact the delivery carrier where appropriate.
If the package still cannot be located, contact us at support@tinebuds.com and we will assist where reasonably possible.
If your shipment arrives visibly damaged, take photographs of the package and products and contact us promptly.
Please retain the original packaging until the issue has been reviewed.
Where international shipping is offered, customers may be responsible for customs duties, import taxes or other government charges imposed by the destination country unless checkout explicitly states otherwise.
TINE does not control these charges.
Shipping questions can be sent to:
