DeMellier The New York Bag
DeMellier The New York Bag
Free tracked shipping on every order
30-Day Money-Back Guarantee
15% off for 2 items, 20% off for 3 items
Free Shipping
WINTER SALE EXTRA SAVINGS
The more you add to your cart, the more you save.
Discounts are automatically applied at checkout.
30-day return guarantee
30-day return guarantee
If our product does not meet your expectations, you can return it within 30 days upon receipt.
Before returning the goods, please contact our customer service at info@petal-plume.com and let us know the reason for the return so we can process your request correctly.
Free shipping
Free shipping
We are offering free shipping on all orders, with no minimum spend.
We ship our packages with a Tracking code so you can always monitor your order.
You will receive the Tracking code via email within 1-24 hours after placing your order.
The New York is offered in a curated selection of beautiful, sustainable Italian leathers, gold and silver rated. Each bag is ethically handmade at one of our trusted factories in Europe. The signature leather folds of this piece are shaped by hand too. Expertly cut and crafted, it takes 34 artisans and 38 individual pieces to complete The New York.
GET INSPIRED BY OUR COMMUNITY # Nala Luna
Frequently Asked Questions
How long does shipping take and what's the total delivery time?
How long does shipping take and what's the total delivery time?
Once your order has been dispatched, delivery usually takes 4 to 8 business days (Monday to Friday). Including our processing time of 1 to 2 business days, the total delivery time is typically 5 to 10 business days from the moment you place your order.
Do you charge for shipping?
Do you charge for shipping?
No. We offer free shipping on all orders, with no minimum spend required.
Which shipping carrier do you use?
Which shipping carrier do you use?
Orders are shipped with a trusted carrier, and you will receive a tracking code as soon as your parcel is on its way.
Can I return or exchange an item?
Can I return or exchange an item?
Yes. We accept returns for both defective and non-defective products, and we also allow exchanges. Items can be returned within 30 days of delivery. Return labels are not provided automatically, and return shipping costs are the customer's responsibility unless otherwise approved by our support team. Please see our Refund Policy for full details.
How do I get a refund and how long does it take?
How do I get a refund and how long does it take?
To request a refund, contact us at info@nala-luna.com. Once we receive and inspect your returned item, refunds are issued to your original payment method within 30 days. We do not charge restocking fees. See our Refund Policy for full details.
Where do you ship?
Where do you ship?
We currently ship to the United Kingdom, the United States, Spain, France, Italy and Germany.
How long does it take to process my order?
How long does it take to process my order?
All orders are processed within 1 to 2 business days (Monday to Friday, excluding weekends and public holidays) after payment is confirmed.
Until when can I cancel my order?
Until when can I cancel my order?
You can cancel your order as long as it has not yet been dispatched. Since orders placed before 3:00 PM GMT begin processing the same business day, please contact us as soon as possible at info@nala-luna.com if you wish to cancel.
